Section 1: Introduction
1.1 We are EasyQueue, a brand of http://www.easyqueue.in unless otherwise stated.
1.2 EasyQueue provides advertising and marketing services to independently operated restaurants (“Restaurants”) on our website and app through our Services. EasyQueue is not the retailer of any products offered by Restaurants.
Section 2: Definitions
2.3. “you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods or Services from the Website or App of EasyQueue.
2.4. “we”, “us”, “our”, and “EasyQueue” are references to the Company;
2.5. “Goods” is a reference to any goods which we may offer for sale from our Website or App from time to time;
2.6. “Service” or “Services” is a reference to any service which we may supply and which you may request via our Website or App;
2.7. “Participating Restaurant” is a third party, which has agreed to co-operate with the Company to prepare and deliver the Goods or Services.
2.8. “Food Delivery” is a reference to perishable goods and to any form of delivery service, which both are provided by our Participating Restaurants and for both of which our Participating Restaurants take full responsibility; and
2.9. “Website” is a reference to our Website http://www.EasyQueue.in or our mobile App on which we offer our Goods or Services. Section 3: Ordering
Section 3: Ordering
3.1. Any contract for the supply of Food from this Website or App is between you and the Participating Restaurant; for the supply of Goods or Services from this Website or App, any contact is between you and EasyQueue. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are of your credit or debit card and that you have sufficient funds to make the payment.
3.2. Food pickup, Goods, and Services purchased from this Website are intended for your use only, and you warrant that any Goods purchased by you are not for resale and that you are acting as principal and not as agent for another party when receiving the Services.
3.3. Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is ideal for the intended recipient.
3.4. When ordering from this Website, you may be required to provide your mobile number and authenticated by an OTP. You must ensure that you keep the combination of these details secure and do not give this information to a third party.
3.5. We will take all reasonable care, in our power to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website or App.
3.6. Any order that you place with us is subject to product availability, delivery capacity and acceptance by the Participating Restaurant and us. When you place your order online, we will send you an email or message or in-app notification to confirm that we have received it. The in-app notification confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either the Participating Restaurant or we will be able to fill your order. Once we have sent the confirmation, we will check availability and delivery capacity.
3.7. If the ordered Food or delivery capacity is available, the Participating Restaurant will accept the contract and confirm it to EasyQueue. If the details of the order are correct, the contract for the Food pickup, Food delivery, Goods or Services will be confirmed by text message (SMS) or in-app notification.
3.9. The confirmation message or in-app ‘order tracking’ will specify details including the approximate pickup time specified by the Participating Restaurant and confirm the price of the Food Delivery, Goods and Services ordered.
3.10. If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.
3.11. Each Restaurant is solely liable for the quality, safety, and freshness of its products, and EasyQueue does not verify the credentials, representations, products, services or prices offered by the Restaurants, and does not guarantee the quality of the product or services complies with applicable laws. EasyQueue will not be liable or responsible for any products or services provided by Restaurants that are a cause of injury or that are unacceptable to or do not meet your expectations in any manner.
Section 4: Prices and Payment
4.1. Any contract for the supply of Food from this Website or App is between you and the Participating Restaurant; You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are of your credit or debit card and that you have sufficient funds to make the payment.
4.2. All prices listed on the Website and App are correct at the time of publication and have been input as received by the restaurant. While we give great care to keep them up to date, the final price charged to you by the restaurant can change at the time of delivery based on the latest menu and prices of the restaurant. We also reserve the right to stop listing restaurants, Goods or Services.
4.3. All prices listed on the Website and App for Food by the Participating Restaurant reflect the price the Participating Restaurant charges at the time of listing. In case the price listed is not current, and the restaurant informs us immediately after placing the order, we will put our best effort to contact you to inform you about the price difference, and you can choose to opt-out of the order at that time.
4.4. All prices by EasyQueue or a third party provider assigned by EasyQueue listed on the Website or App are correct at the time of publication. However, we reserve the right to alter these in the future.
4.5. The total price for Food, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website and App when you place your order. Full payment must be made for all Goods despatched, and Services provided. Payment is to be made by online payment, e.g., credit or debit card or wallets.
4.6. If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
4.7. The prices reflected on the website/mobile application/email are determined solely by the Participating Restaurant and informed to EasyQueue at the time of listing or afterward. Any change in the prices of the menu at the time of placing the order is at the sole discretion of the Participating restaurant.
4.8. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes are being charged and determined by the Participating Restaurant and EasyQueue is merely collecting the same on behalf of such Participating Restaurant.
4.9. The entire amount of applicable taxes collected by EasyQueue is directly remitted as it is to Participating Restaurants and EasyQueue does not retain any amounts thereof.
4.10. EasyQueue is not responsible for validating the legal sanctity of the applicable taxes and the manner of its applicability on behalf of the Participating Restaurant. EasyQueue holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole responsibility for any legal issue arising from the taxes shall reside with the Participating Restaurant.
4.11. The transaction of sale of food or food items is between Participating Restaurant and the customer, and accordingly, EasyQueue is not liable to charge or deposit any taxes applicable to such transaction apart for the taxes on commission.
4.12. The final tax invoice will be issued by the Participating Restaurant and delivered to the customer along with the order
Section 5: Delivery.
5.1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
5.2. The Participating Restaurant will do the delivery. It is the Participating Restaurants sole responsibility to provide Food Delivery promptly on time.
5.4. The Participating Restaurant and we will make every effort to deliver within the time stated, however, we will not be liable for any loss caused to you by ordering late. If the Goods are not delivered within the estimated delivery time quoted by us, please contact the participating restaurant first. You may also contact us by telephone or email, and we will try to ensure that you receive your order as quickly as possible.
5.5. In case of a late delivery, the delivery charge or any other charge will neither be voided nor refunded by EasyQueue.
5.6. All risk in the Goods and the Food Delivery shall pass to you upon delivery.
5.7. If you fail to accept delivery of Food or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility, and you shall indemnify us in full for such cost.
5.8. You must ensure that at the time of delivery of Food and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
5.9. Participating restaurants, who will prepare your order, aim to deliver the product to you at the place of delivery requested by you in your order;
5.9.2. to deliver within the time confirmed by the restaurant;
5.9.3. to inform you if they expect that they are unable to meet the estimated delivery time.
5.10. Participating Restaurants and we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery;
5.11. Please note that it might not be possible for Participating Restaurants to deliver to some locations. If this is the case, our Participating Restaurants or we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
Section 6: Cancellation
6.1. We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;
6.2. In the unlikely event that the Participating Restaurant delivers a wrong item, you have the right to reject the delivery of the wrong item, and you shall be fully refunded for the item only after verification by EasyQueue. If the Participating Restaurant can only do a partial delivery (a few items might be not available), its staff shall inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We are not responsible for wrong or partial delivery. The issue has to be settled directly with the Participating Restaurant.
6.5. Our decision on refunds shall be at our sole discretion and shall be final and binding.
6.6. Refund amounts shall be credited to your account within 5-7 business days.
Section 7: Information
7.1. Where we have requested information from you to provide Food Delivery, Goods or Services, you agree to provide us with accurate and complete information.
7.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
Section 8: Linked Sites
There may be some links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the Goods or Services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the Services or Goods that they may provide to you
Section 9: Complaints
We take complaints very seriously and aim to respond to your complaints within 24Hrs. All complaints should be addressed to firstname.lastname@example.org
Section 10: Limitation of Liability
10.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website, and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
10.3. We disclaim any and all liability to you for the supply of the Food Delivery, Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
10.4. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website or App.
10.5. We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
10.6. If we have contracted to provide identical or similar order to more than one Customer and are prevented from fully meeting our obligations to you because of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.
10.7. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
10.8. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the improbable event of a breach in our secure computer servers or those of third parties.
10.9. In the event, EasyQueue has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, EasyQueue may cause the shopper (or customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, EasyQueue reserves the right to seek compensation from any and all violators.
10.10. Offers are subject to EasyQueue’s discretion and may be withdrawn at any time and without notice
Section 11: General
11.1. All prices are in India Rupees. GST is included where indicated
11.2. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time, and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
11.3. We may alter or vary the Terms and Conditions at any time without notice to you.
11.4. Payment must be made either at the time of ordering the Food, Goods or Services from us by credit card or debit card or wallet. Failure to pay on time will result in the cancellation of your order.
11.5. Do not use or launch any automated system or program in connection with our website or its online ordering functionality;
11.6. Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
11.8. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties at this moment agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
11.9. These Terms and Conditions and our Agreement shall be governed by and construed by the laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of India.
11.10. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
11.11. Customers placing an order with EasyQueue are liable of receiving promotional SMS, irrespective of their number being registered under NDNC. If customer wishes not to receive promotional SMS, they may contact us on support@EasyQueue.in
11.12. These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed by India Laws. Both you and we at this moment submit to the non-exclusive jurisdiction of the India Courts. All dealings, correspondence, and contacts between us shall be made or conducted in the English language.
11.13. The voucher calculation is subject to EasyQueue’s discretion and may be altered at any time and without notice. The voucher can discount any/all of the components including food cost, taxes and fees and likewise.
11.14. Any Service Fee/Delivery Fee charged by EasyQueue is subject to prevailing GST Rates.
11.15. Rates under the GST regime has recently been notified. The restaurants are currently examining the taxability of their supplies. EasyQueue hence does not bear any responsibility for the taxes charged by the restaurant in the interim period
Section 12: Easy Tiffins.
12.1. All the deliveries are done by our partner i.e. Mumbai Dabbawala.
12.2. Meals won’t be delivered on Sunday and public Holidays.
12.3. A monthly meal subscription is enable for and upto 30 meals. Skipping can be only be done twice in any subscription plan.
12.4. EasyQueue only serves Lunch. No dinner is provided at this moment.
12.5. Any communication regarding the problem has to be made only through the email support. We do not encourage any communication through the Dabbawalla.
12.6. The last point of delivery depends on the location of delivery. We do not guarantee that the meal shall/will be dropped off at your desk. 12.7. EasyQueue has the right to cancel a meal on any day, without prior notice.