Privacy Policy

  1. Introduction

We collect personal information from This policy explains how we, RNR
infolabs Private Ltd. (from now on referred to as “EasyQueue”), use the
personal information which you provide to us when using our service,
including but not limited to our website and mobile applications (jointly
referred as “Website”). Please read this Privacy Policy and understand it
before using our services. By visiting and/or ordering services on this
Website, you agree and, where required, consent to the collection, use
and transfer of your information as set out in this policy.

  1. What information do we collect about you?

We collect personal information from you when you order goods or
services from us or use our Website. We also collect information when
you complete any customer survey. Website usage information may also
be collected using cookies (as defined below). EasyQueue will collect
information that personally identifies you and/or your location, where
required (this may include your name, email address, home address,

telephone number, geolocation, etc.), but only when you voluntarily give
it to us. We collect this information exclusively to carry out the functions
offered on the Website and to provide you with offers and information
about EasyQueue and other services we think you may be interested in.
We might collect this personal information through online food ordering;
entry into competitions; subscribing to our newsletter; creating a user
account; sending ‘contact us’ messages or other correspondence
through the Website; or through advertising, research and direct
marketing. We do not collect sensitive information about you.

  1. Cookies

Some of the information collected will not personally identify you but will
instead track your use of the Website so that we can better understand
how the Website is used by customers and in turn enhance and improve
your experience in ordering food. We may obtain this information by use
of cookies. Cookies are a small data file transferred to your device that
recognizes and identifies your device and allows your device to
‘remember’ information from the Website for future use. Cookies do not
contain any information that personally identifies you and we do not use
cookies to obtain such information – your personal information can only
be obtained by EasyQueue if you actively provide it to us. We may
collect technical information from your mobile device or your use of our
services through a mobile device, for example, location data and certain
characteristics of, and performance data about your device,
carrier/operating system including device and connection type, IP
address, mobile payment methods, interaction with other retail
technology such as use of NFC Tags, QR Codes or use of mobile
vouchers. Your device and/or the web browser should allow you to
refuse cookies if you wish by changing the settings. To find out more
about cookies, including how to see what cookies have been set and
how to manage and delete them, visit

  1. Storage and security of your personal information

EasyQueue will use all reasonable endeavors to maintain the security of
your personal information and to protect your personal information from
misuse, interference, and loss and against unauthorized access,
modification or disclosure. EasyQueue will destroy any personal
information it holds about you which is no longer requires under the

terms of this Privacy Policy. Where you have chosen a password or OTP
to access certain services of the Website or App, you are responsible for
keeping your password or OTP confidential. We recommend not sharing
your password or OTP with anyone. Due to the nature of the internet,
EasyQueue does not provide any guarantee or warranty regarding the
security of your personal information during transmission to us or
storage by us, and you acknowledge that you disclose your personal
information to us at your own risk. Please contact us immediately if you
become aware or have reason to believe there has been any
unauthorized use of your personal information in connection with the

  1. How will we use the information we collect from you?

You consent to EasyQueue collecting and using your personal
information for processing and delivering the order/s placed on the
Website or App and any other service provided through the Website. In
particular, you expressly consent that EasyQueue may disclose your
personal information, including your name, email address, physical
address and telephone number to partner restaurants.You consent to
EasyQueue using your personal information for advertising and direct
marketing purposes to inform you about the Website and the goods and
services it provides, or other matters that it believes will be of interest to
you. EasyQueue may disclose your personal information, and you
consent to the disclosure of your personal information, to: other entities
within the EasyQueue group of companies; and third parties engaged by
EasyQueue or other members of the EasyQueue group to perform
functions or provide products and services on our behalfs such as
processing payments, mail outs, debt collection, research, statistical
information, marketing and direct or indirect advertising. If you would like
to unsubscribe from receiving direct marketing communications from
EasyQueue or do not want us to share your personal information with
other parties, please e-mail us at or follow the
steps to unsubscribe which are presented in every communication you
receive from us, requesting your personal information be removed from
our mailing list. We will use reasonable endeavors to comply with your
request within a reasonable period of receipt of your request. Please
note that the withdrawal of any authorizations for processing of your
personal information by third parties may result in us not being able to
provide you with any services. EasyQueue reserves the right to disclose
your personal information if it is required or authorized to do so by law,
or if it is reasonably necessary for its opinion to protect the rights or
property of EasyQueue or any third party, or to avoid injury to any

person. If the EasyQueue business is sold or merges with another entity,
then some or all of your personal information may be passed to a third

  1. Access to your information

EasyQueue will use all reasonable endeavors to keep personal
information it holds accurate, complete, up-to-date, relevant and not
misleading. Please contact us if you would like to access the personal
information EasyQueue holds about you. We will use reasonable
endeavors to provide a complete list of your personal information within
a reasonable period of receipt of your request. Please email us if you
would like to receive a copy of this information – EasyQueue reserves the right to charge a
nominal fee for the processing of this request by local legislation. You
may contact us to correct any of your personal information that is
inaccurate, incomplete or out-of-date, or to request that your personal
information is deleted. We will use reasonable endeavors to correct or
delete your personal information as requested within a reasonable
period of receipt of your request. Deletion of your account with
EasyQueue will not automatically delete the personal information held
about you. If you would like EasyQueue to delete all personal
information together with the deletion of your account, please follow the
steps mentioned above. Please note that the deletion of your personal
information from our database will result in us not being able to provide
you with any services. If applicable, any legal requirement on us to
maintain certain records of your personal information shall prevail over
any of your requests. We may require you to prove your identity before
providing you with copies of your personal information.

  1. Changes to our Privacy Policy

EasyQueue reserves the right to alter all or any part of this Privacy
Policy. Any changes to it will be notified via the Website

  1. Other Websites

Our Website may have links to other websites. This privacy policy only
applies to the Website. You should, therefore, read the privacy policies
of the other websites when you are using those sites.

  1. Contact

All comments, queries, and requests relating to our use of your
information are welcomed and should be addressed