FAQS

1. How to order on EasyQueue?
Ans – Follow 3 simple steps:-
a. Download the app/visit website
b. Set your location
c. Select your favorite restaurant and go ahead

2. I need to cancel or edit my order! Can I do this?
Ans – No. You cannot cancel the order or change; once payment is made.

3. Is there a minimum order value for pickup/takeaway?
Ans – There’s no minimum order value for pickup/Takeaway.

4. Is there a minimum order value for delivery?
Ans – Yes. There’s minimum order value for delivery. It depends on vendor to vendor.

5. How long does it take to prepare the order?
Ans – The time usually depends on restaurant to restaurant. However, the approximate preparation time is mentioned on the app.

6. Is order from multiple Vendors possible?
Ans – Yes. Now order food from variety of restaurant in single transaction (Only in Pick-up/Takeaway). Cool, isn’t it?
7. Can I Pre-Order my meal?
Ans – Yes, very Easily. Just choose your time slot and order (Only in Pick-up/Takeaway).

8. When can I pick up my order?
Ans – Once you receive a notification or an SMS from the vendor saying your order is ready, you can pick up your order.

9. Can I track my order?
Ans -Yes. Follow where your food is going in ‘Orders’ tab.

10. I did not receive my confirmation for pickup order?
Ans -You can track your order on ‘Order’ tab. However, we suggest, to check with the restaurant once or please contact us via support in the application/website and give us the details. We shall look into the matter and solve it on priority basis.

11. I haven’t received the full order or received a wrong order?
Ans – If you haven’t received the full order or received a wrong order, please contact the restaurant first or contact us via support in the application and give the details, will look into the matter and solve the issue for you as soon as possible.

12. I am unable to place my order?
Ans – We extremely regret the inconvenience caused to you. We suggest you contact us via support in the application/website and give us the details. We shall look into the matter and solve it on priority basis.

13. I did not receive my confirmation for delivery order?
Ans – You can track your order on ‘Order’ tab or please contact us via support in the application/website and give us the details. We shall look into the matter and solve it on priority basis.

Payment
1- How can I pay for my order?
Ans – You can pay by Credit Card/ Debit card, net banking, and online wallets.

2. Why is my payment declined?
Ans – Some common reasons your payment may have declined could be:-
a- Expired card.
b- Insufficient fund.

3- If you are using a debit card, please make sure you entered correct CVV number.
It’s likely your card is rejected by your card issuer (contact your bank/ card issuer). If the payment is still declined, we suggest you try a different card payment method. If, the issue remains please contact EasyQueue and give the details.

4. The payment for an order was successfully made, but the order isn’t placed?
Ans – If you have made a payment for your order, but the order isn’t placed, please contact us via support in the application and give the details, will look into the matter and solve the issue for you as soon as possible.

5. I was charged twice.
Ans – Please contact us via support in the application and give the details, will look into the matter and solve the issue for you as soon as possible

Returns/Refunds
1. How long does it take for a refund to be processed?
Ans – The refund will be processed in 5 to 7 business days.

2. I received bad quality food?
Ans – Please contact the restaurant regarding this matter.EasyQueue is not responsible for the quality of food provided by the restaurant

3. I received wrong food item?
Ans – We are extremely sorry for the inconvenience caused. We suggest to check with the vendor once or please contact us via support in the application/website and give us the details. We shall look into the matter and solve it on priority basis.

Account
1. How can I create an account on EasyQueue?
Ans -It’s very easy. Just add you phone number and enter the OTP received on the entered number. You are now registered!

2. Did not receive OTP?
Ans – Check if your App is due for an update. If not, please contact us via support in the application and give the details, will look into the matter and solve the issue for you as soon as possible.

Coupons
1. I have a coupon code. How can I use it?
Ans – If your coupon code is valid, you can redeem the code for the restaurant in the cart.

2. I cannot use my coupon?
Ans – If you are facing trouble with your coupon, check the terms and condition about the coupon. If you are still not satisfied, please contact us via support in the application and give the details, will look into the matter and solve the issue for you as soon as possible.

3. How to check the validity of the coupon code?
Ans – You can check the validity of the coupon code at the ‘Offers’ section in the ‘Profiles’ tab on the app.

Others
1. What does ‘waiting’ status means in a restaurant?
Ans -‘Waiting’ states that the restaurant currently have many pending orders and might take time to deliver some additional orders.

2. My issue isn’t listed?
Ans – Feel free to contact us via support in the application and give the details, will look into the matter and solve the issue for you as soon as possible.

3. I want to partner my Vendor with EasyQueue?
Ans – Thank you for showing your interest in us. Please fill the details of your Vendor on the below link, and our team will review your proposal and get back to you within three working days.